Ontario Implements New Certification Requirements for Tow Truck Drivers and Vehicle Storage Operators
TORONTO — In a move to enhance safety, support customers, and improve standards within the towing industry, the Ontario government is set to introduce new certification requirements. Effective July 1, 2024, Ontario will become the first province in Canada to mandate that both tow truck drivers and vehicle storage operators possess a certificate to operate. This initiative aims to protect drivers from fraudulent towing companies.
“While the vast majority of Ontario’s towing industry operates in good faith, bad actors have preyed on vulnerable drivers for too long,” said Prabmeet Sarkaria, Minister of Transportation. “That is why our government is helping to level the playing field, giving people confidence and peace of mind when they need help at the side of the road.”
The new regulations include several consumer protections. Drivers will have the right to choose the towing company, unless directed otherwise by police, and can request proof of certification from the tow truck driver. Additionally, tow truck drivers must provide information on the maximum fees they are allowed to charge and transport the vehicle to the customer’s chosen location using the most direct route.
To obtain or retain a towing certificate, tow truck drivers must complete a mandatory training program and undergo a criminal record check. Those found operating without the necessary credentials will face fines, potential vehicle impoundment, and the risk of losing future certification.
This initiative reflects the Ontario government’s commitment to increasing safety and trust within the towing industry while ensuring that consumers are protected from unscrupulous practices.
