Mississauga Residents Embrace Digital City Services for Convenience and Efficiency

Mississauga – As the new year begins, Mississauga residents are looking for ways to save time and streamline their daily tasks. One of the most effective ways to do so is by utilizing the City’s growing catalogue of online services, which provide easy access to municipal programs and essential services without disrupting schedules.

In 2024, thousands of residents skipped in-person visits and paperwork by turning to digital platforms for city services, saving both time and money. Online transactions helped the City reduce administrative costs, cut wait times, and improve overall customer experience.

Top Digital Services in 2024

Mississauga’s most-used online services include:

• Library Digital Catalogue: Borrow eBooks, audiobooks, and stream content via Freegal, Hoopla, and Kanopy.
• Active Mississauga: Register for recreation and culture programs such as swimming lessons, fitness classes, and creative workshops.
• Parking Permits: Apply for temporary on-street parking permits for visitors.
• Pet Licences: Renew or purchase licences online to ensure pets are registered and safe.

Library’s Digital Collection Sees Growth

Mississauga’s public library continues to be a hub for learning and entertainment. Residents accessed over 2.5 million digital items in 2024, including eBooks, audiobooks, digital magazines, and video or music streaming. This marks an 11% increase from the previous year, demonstrating a growing reliance on digital resources.

The library’s digital catalogue offers residents access to a wealth of knowledge, supporting everything from DIY projects to family storytime or simply unwinding with a good book.

Recreation Programs Attract More Online Registrations

The City’s Active Mississauga platform saw more than 140,000 registrations in 2024, with swimming lessons, summer camps, and sports programs topping the list of most popular activities. The multi-sport development program, designed to teach youth a variety of sports including soccer and floor hockey, was particularly in demand.

For those looking to explore their creative side, the platform also offers classes in novel writing, ceramics, guitar, and more. With options available for all skill levels, residents can develop new skills or refine existing ones from the convenience of their homes.

Parking Permits Made Easy

Mississauga residents submitted over 85,000 online requests for temporary parking permits in 2024, eliminating the hassle of in-person applications. These free permits, valid for up to five days, allow visitors to park on city streets without the risk of receiving a ticket.

Residents can apply online for up to 14 short-term permits per year per address, ensuring they have the necessary parking arrangements without added stress.

Pet Licences Support Animal Services

Pet owners in Mississauga are required to register their dogs and cats with the City. In 2024, nearly 10,000 pet licences were purchased or renewed online, making it easier for owners to comply with regulations. Licence fees contribute directly to the care of shelter animals, veterinary services, and 24/7 animal rescue operations.

In-Person Services Still Available

While digital options provide convenience, those who prefer face-to-face interactions can visit Mississauga City Hall during regular business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.). The Great Hall now permanently houses key services, including:

• Welcome Desk: Assistance with City service inquiries and self-service electronic kiosk appointments.
• Legislative Services: Marriage licences, civil ceremonies, and document processing.
• Planning and Building: Development applications and permit-related inquiries.
• Security Services: Onsite support for City staff and visitors.

Looking Ahead

With digital services gaining popularity, the City continues to expand its online offerings to improve accessibility and efficiency. Residents are encouraged to check if their tasks can be completed online before heading to City Hall, ensuring they save time while benefiting from the City’s streamlined digital solutions.

SOURCE City of Mississauga