Community NewsMississauga

Mississauga Fire and Emergency Services Provides Essential Tips for 911 Calls

In recognition of National Public Safety Telecommunicator’s Week, Mississauga Fire and Emergency Services (MFES) is reminding residents about the importance of using 911 for emergencies only. Alongside expressing gratitude for the invaluable work of 911 dispatchers, MFES is providing essential tips to help navigate emergency situations effectively.

“911 – what’s your emergency?” This simple yet critical question is the initial point of contact for individuals facing emergencies, serving as the gateway for first responders such as police, paramedics, and fire services. While firefighters are on the front lines saving lives, 911 dispatchers are the unseen heroes, providing calm guidance and empathy during distressing situations.

With the understanding that emergencies can happen unexpectedly, MFES is offering practical advice for residents:

  1. Dial 911 for Fire Emergencies: If a home or building is on fire or if you detect smoke, immediately dial 911 and ensure your safety by moving to a secure location.
  2. Stay Calm and Provide Clear Information: It’s crucial to remain composed and answer questions from dispatchers as clearly as possible. Their guidance is tailored to handle challenging situations effectively.
  3. Provide Your Exact Location: Especially when calling from a cell phone, informing dispatchers of your precise location is paramount. Utilize tools like compasses or apps such as What3Words to pinpoint your coordinates, particularly in remote areas.
  4. Stay on the Line: Even if you cannot provide additional information verbally, do not hang up. Dispatchers may request further details or instructions, and staying connected ensures a seamless response.
  5. Use Alternative Numbers for Non-Emergencies: Reserve 911 for genuine emergencies. For municipal concerns, general health inquiries, or community-based services, utilize numbers such as 311, 811, and 211 respectively.

Statistics from Peel Region indicate that a significant portion of 911 calls are accidental or non-emergency, underscoring the importance of understanding when to use the emergency number appropriately. By avoiding unnecessary calls, residents can contribute to faster and more efficient responses for those in genuine need.

Looking ahead, MFES is preparing to implement Next Generation 9-1-1 (NG9-1-1) technology in 2025, promising enhanced capabilities for emergency communications. This innovative system will facilitate the transfer of digital data, including audio, video, photos, and texts, enabling more informed responses from emergency services.

In conclusion, MFES’s proactive efforts to educate residents on emergency protocols and advancements in technology demonstrate a commitment to ensuring the safety and well-being of the community.


Mississauga Fire and Emergency Services’ initiative to provide guidance on 911 usage and implement NG9-1-1 technology reflects a proactive approach to public safety. By empowering residents with knowledge and leveraging advancements in communication technology, MFES is enhancing emergency response capabilities and fostering a safer community. It’s essential for individuals to heed these tips and contribute to a more efficient emergency response system by utilizing 911 responsibly.


Kelly Deschamps is the dedicated City Hall Reporter, bringing forth the pulse of municipal affairs with precision and clarity. With an astute eye for detail and a passion for uncovering the stories that shape urban life, Deschamps delivers comprehensive coverage of local governance. For inquiries or feedback, contact Kelly at

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