Canada’s 9-8-8 Suicide Crisis Helpline Marks First Anniversary, Providing Lifeline to Thousands

Ottawa — As Canada observes the first anniversary of the 9-8-8 Suicide Crisis Helpline, the Public Health Agency of Canada has highlighted the program’s profound impact on individuals facing emotional distress and suicidal thoughts. Launched on November 30, 2023, the helpline has answered more than 300,000 calls and texts, providing culturally competent and trauma-informed support to Canadians, regardless of where they live.

The Honourable Ya’ara Saks, Minister of Mental Health and Addictions, reaffirmed the government’s commitment to suicide prevention and mental health support, emphasizing the ripple effects of suicide on families, friends, and communities.

“Each life lost by suicide has far-reaching impacts,” stated Minister Saks in a message marking the milestone. “Together, it is possible to strengthen our suicide prevention efforts so that fewer lives are lost to suicide and people and communities get the support they need.”

I’m in Toronto with @CAMHNews to announce that the 9-8-8 Suicide Crisis Helpline is now live. Canadians in every community across Canada now have access to 24/7 confidential suicide prevention support.

Our message to anyone who is struggling: you’re not alone, help is available. pic.twitter.com/sXaqajza7z

— Ya’ara Saks יערה זקס (@YaaraSaks) November 30, 2023

A National Lifeline for Mental Health Support

Available 24/7, the 9-8-8 helpline connects individuals in crisis to trained responders who provide non-judgmental support, ensure safety, and offer resources tailored to each caller’s needs. The service is backed by a network of partners, including the Centre for Addiction and Mental Health (CAMH), national and local organizations, and provincial and territorial stakeholders.

The helpline was developed as part of a national effort to improve mental health resources and reduce barriers to access, especially for those living in remote or underserved communities. The government underscored the importance of its collaborative approach, which brings together expertise from across Canada to deliver compassionate care in moments of crisis.

Impact in Numbers

In its first year of operation, the helpline has become a critical resource, with responders answering hundreds of thousands of calls and texts. Each interaction offers individuals a chance to connect, find hope, and access life-saving assistance.

A Call to Action

The Public Health Agency of Canada is encouraging those struggling with suicidal thoughts or concerned about loved ones to use the service. “If you are thinking about suicide or worried that someone you know may be thinking about suicide, you can call or text 9-8-8 for support 24/7/365. You are not alone, help is just a call or text away,” the agency stated.

The success of 9-8-8 demonstrates the effectiveness of a coordinated national approach to mental health care. The federal government plans to build on the program’s achievements, strengthening suicide prevention initiatives across Canada.

For those seeking immediate help, the 9-8-8 helpline remains a vital resource, ensuring that no Canadian faces their struggles alone.